I make a joke at least once during any particular conversation. (^5 to Oldfart!)

It seems to lighten the mood of a business conversation and it also seems to leave an impression.......usually hard to forget someone who makes you smile or laugh!

Also.........Momma always told me......"Kill em with kindness"! She was a smart woman! So if the situation get's ugly......for whatever reason.........I compliment the person in some way.......ie: "Well this has been an interesting conversation.......you've been very helpful ________", ( always state their name!)

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Minds are like parachutes. They only work when they are open.

~Thomas Dewar~